TOP
logo
Kyrgyzstan
  • icon
    Search for Air Ticket
    Search
    icon
  • icon
    Search for Hotels
    Search
    icon
  • icon
    Search for Tour Packages
    Search
    icon
  • icon
    Search for Sightseeing
    Search
    icon
  • icon
    Search for Travel Activity
    Search
    icon
icon Worldwideicon
Contact

Cancellation Policy

 

Cancellations and charges

  • There is no fee for changes or cancellations when made more than 21 days prior to arrival, but any actual expenses incurred relating to documents such as visa support, permits, or any other necessary official paperwork, will have to be paid for by the client;
  • There  is 10% fee of ordered services for changes or cancellations when made 15 to 21 days prior to arrival;
  • There is 50% fee of ordered services for cancellations when made 7 to 14 days prior to arrival.
  • There is 100% fee for cancellations when made less than 7 days prior to arrival.

 

Claims and Adjustments

Claims for refund or adjustment must be made no later than 30 days after the first service. If the client does not contact our office at time of the problem, we reserve the right to reject his claim. All claims must be made in writing, in English or Russian providing a clear and complete explanation. All claims will be considered within one month of receipt.